EXCHANGE AND RETURN
IF YOU WISH TO RETURN YOUR PRODUCT, YOU’D HAVE TO SHIP IT TO US WITHIN 7 DAYS OF RECEIVING YOUR ORDER AND BEAR THE SHIPPING CHARGES. PLEASE NOTE THAT THE PIECE MUST BE UNUSED, UNWASHED, AND FREE OF ANY ODOR. ONCE WE RECEIVE YOUR RETURN PARCEL, THE PIECE IS PUT THROUGH A QUALITY CHECK; ABOVENBEYOND RESERVES THE RIGHT TO DENY A RETURN/EXCHANGE IF THE PIECE DOES NOT PASS THE QUALITY CHECK.
WE PROCESS REFUNDS IN THE FORM OF STORE CREDIT. OUR POLICY LASTS 7 DAYS. IF 7 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY, WE CAN’T OFFER YOU A STORE CREDIT OR EXCHANGE.
YOU MAY INITIATE THE REQUEST OF AN EXCHANGE/RETURN OF A PRODUCT IF:
(A) PRODUCT DOES NOT FIT;
(B) BOTH THE PRODUCT AND SHIPPING PACKAGE HAVE BEEN DAMAGED;
(C) PRODUCT IS DEFECTIVE;
(D) PARTS OF THE PRODUCT OR ACCESSORY IS MISSING;
Frequently Asked Questions (FAQ) on Exchange and Return
How do I initiate a return?
To initiate a return, please contact our customer service team at tellus@abovenbeyondclothing.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.
Can I exchange an item?
Yes, exchanges are allowed for items of equal or lesser value within 7 days of purchase. To exchange an item, please contact our customer service team at tellus@abovenbeyondclothing.com with your order number and the item you wish to exchange it for.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at tellus@abovenbeyondclothing.com. We will arrange for a replacement or refund as soon as possible.
How do I track my return?
Once your return is processed, we will send you an email confirmation. You can also track the status of your return by logging into your account on our website.
Do you offer free returns?
No, we do not offer free returns on any domestic orders, the customer is responsible for return shipping costs.